Privacy Policy

Welcome to Casino Epic. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how we collect, use, process, and disclose your information when you use our services, including our website, mobile applications, and any other services we provide. By accessing or using Casino Epic, you agree to the terms of this Privacy Policy. Read this policy to understand our data practices.

Casino Epic is operated by a company registered and licensed in accordance with the laws of our operating jurisdiction. We adhere to strict regulatory standards to ensure fair play and responsible gaming, including robust data protection practices. Our commitment extends to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

We collect various types of information to provide and improve our services. This information can be categorised as follows:

• Information you provide to us directly: This includes data you submit when you register for an account, make deposits or withdrawals, participate in promotions, contact customer support, or use our interactive features. This may include your name, date of birth, address, email address, phone number, payment details (e.g., credit card information, bank account details), and identification documents (e.g., passport, driving license) for verification purposes.
• Information we collect automatically: When you access and use Casino Epic, we automatically collect certain information about your device and your activity. This includes your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and clickstream data. We also collect information about your gaming activity, such as game play, bets placed, wins, and losses.
• Information from third parties: We may receive information about you from third parties, such as identity verification services, payment providers, and publicly available sources. This information helps us verify your identity, prevent fraud, and comply with our legal obligations. For example, we may use third party services to confirm your age and address.

We use the information we collect for various purposes, all to provide you with a secure, enjoyable, and personalised gaming experience at Casino Epic. Our uses include:

• To provide and manage our services: This includes creating and managing your account, processing your transactions (deposits and withdrawals), providing customer support, and delivering the games and features you request.
• For security and fraud prevention: We use your data to verify your identity, detect and prevent fraudulent activities, money laundering, and other illegal activities. This maintains the integrity of Casino Epic and protects all our players.
• To comply with legal and regulatory obligations: We collect and retain certain information to meet our obligations under gambling laws, anti-money laundering regulations, and other applicable legislation. This includes reporting to our licensing authority.
• To improve our services: We analyse usage patterns and feedback to enhance our website, develop new games, and improve the overall user experience at Casino Epic. This helps us tailor our offerings to your preferences.
• For marketing and promotional purposes: With your consent where required, we may use your information to send you promotional offers, bonuses, and updates about Casino Epic services that we believe may interest you. You can opt out of marketing communications at any time.
• For responsible gaming: We use your data to monitor your gaming activity and identify potential problematic gambling behaviour, allowing us to offer responsible gaming tools and support.

We process your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Performance of a contract: We process your data to fulfil our contractual obligations to you, such as providing you with access to our games and processing your transactions. When you register an account with Casino Epic, you enter into a contract with us.
• Legal obligation: We process your data when necessary to comply with a legal or regulatory obligation, such as anti-money laundering (AML) laws, age verification requirements, and reporting to regulatory bodies.
• Legitimate interests: We may process your data based on our legitimate interests, provided these do not override your fundamental rights and freedoms. Our legitimate interests include preventing fraud, securing our services, improving our offerings, and marketing our services to you.
• Consent: In certain situations, we may ask for your explicit consent to process your data, for example, for sending you marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time.

We may share your personal data with third parties in certain circumstances, always with appropriate safeguards:

• Service providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data analytics, IT support, and customer service. These providers are contractually bound to protect your data and only use it for the purposes for which we disclose it to them.
• Regulatory and legal authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law or in response to a valid legal request, such as a court order or subpoena. This helps Casino Epic comply with its legal obligations.
• Fraud prevention and anti-money laundering agencies: To protect our services and comply with legal requirements, we may share your data with organisations involved in fraud prevention and anti-money laundering.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• With your consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell your personal data to third parties for their marketing purposes.

The security of your personal data is paramount to Casino Epic. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers.
• Access controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls and intrusion detection systems: We employ robust network security measures to protect our systems from external threats.
• Regular security audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities.
• Employee training: Our staff receive regular training on data protection and privacy best practices.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your personal data, such as using strong, unique passwords and not sharing your account details.

Under applicable data protection laws, you have several rights regarding your personal data. Casino Epic facilitates the exercise of these rights:

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure ("right to be forgotten"): You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you dispute the accuracy of the data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to object: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our customer support team using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Casino Epic uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: These cookies are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/performance cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve how Casino Epic operates.
• Functionality cookies: These cookies remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/advertising cookies: These cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may affect the functionality of Casino Epic and prevent you from fully experiencing all its features.

We retain your personal data as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention periods vary depending on the type of data and the purpose of processing.

Typically, we retain your account information for the duration of your active account with Casino Epic and for a period thereafter as required by law (e.g., for anti-money laundering compliance, tax purposes, and dispute resolution). For instance, transaction records and identity verification documents are often subject to longer retention periods mandated by our licensing authority.

When your personal data is no longer required, we will securely delete or anonymise it.

As Casino Epic operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. For example, our servers or service providers may be located in different countries.

When we transfer your data internationally, we take appropriate measures to ensure your personal data receives a similar level of protection. This may include implementing standard contractual clauses approved by relevant authorities, relying on the recipient's adherence to specific data protection frameworks, or other legally recognised safeguards.

Casino Epic is strictly for individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have collected personal data from a child under the legal age, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by other means such as email. Review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Casino Epic after any modifications indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our dedicated customer support team. We assist you.

You can reach us via:

• Email: [email protected]
• Live Chat: Available on our website 24/7

Our registered office details are available upon request and are also detailed in our Terms and Conditions. We will respond to all legitimate requests within a reasonable timeframe.