Contact Us

We're happy you want to connect with Casino Epic. If you have feedback on our content, a partnership proposal, or a general inquiry, we're here to listen. Please read the following sections to direct your query appropriately. This helps us assist you efficiently.

Casino Epic is an independent review and affiliate website. We provide honest, comprehensive evaluations of online gambling brands. We aim to be a valuable resource for players seeking reliable information.

Casino Epic is an independent review and affiliate website, not an online casino or sportsbook operator. We do not own, operate, or manage any gambling platforms. Our role is to research, review, and compare online casinos and sportsbooks to help you make informed decisions.

This means we:

• Do NOT hold player accounts.
• Do NOT take deposits or process withdrawals.
• Do NOT pay out winnings.
• Do NOT offer live chat or direct customer support for any specific casino or sportsbook.
• Are NOT affiliated with the internal operations of any gambling brand beyond our affiliate partnerships.

Our goal at Casino Epic is to guide you in the online gambling world, offering unbiased insights and up-to-date information.

We assist with inquiries directly related to the content and operation of the Casino Epic website. Please contact us regarding:

• Feedback and Corrections: If you've noticed an error in one of our reviews, outdated information, or have suggestions for improving our content, we want to hear from you.
• Partnership and Advertising Inquiries: For potential collaborations, advertising opportunities, or business development discussions with Casino Epic.
• General Website Issues: If you're experiencing technical difficulties with our website or have suggestions for new features.
• Content Suggestions: Ideas for new reviews, guides, or articles you'd like to see on Casino Epic.

Due to our independent nature, we cannot provide assistance in many areas. Please do not contact us for any of the following:

• Player account issues: We have no access to your personal casino accounts.
• Deposit or withdrawal problems: We cannot facilitate transactions or resolve payment disputes.
• Bonus queries: We cannot activate bonuses or explain specific bonus terms for operators.
• Verification (KYC) problems: We cannot assist with identity verification processes.
• Game fairness or technical glitches at a casino: These are operator-specific issues.
• Complaints about specific casino operators: While we review them, we cannot intervene in disputes.
• Live chat support for any casino: We do not provide this service.

For any of the above, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only ones with access to your account information and the authority to resolve such matters.

Casino Epic does not operate any online casino or sportsbook. We do not have access to your player accounts, nor do we handle any financial transactions. This means we cannot help with:

• Logging into your casino account.
• Issues with depositing funds or withdrawing winnings.
• Questions about pending payments or transaction statuses.
• Verification documents (KYC) for any gambling operator.
• Bonus activation, wagering requirements, or bonus expiry.
• Any form of account suspension or closure.

For all such matters, please contact the customer support department of the online casino or sportsbook where you hold an account. Look for their "Contact Us," "Help," or "Support" section on their website. This typically includes email addresses, live chat options, or phone numbers.

For all legal inquiries pertaining to Casino Epic, including regulatory compliance, data protection (GDPR), and contractual matters, please direct your correspondence to our legal team.

Please ensure your legal inquiry is detailed and includes all relevant information for a prompt and thorough review. We operate transparently and in full compliance with applicable laws and regulations.

Email for Legal Inquiries: [email protected]

Casino Epic respects intellectual property rights and addresses concerns regarding copyright infringement. If you believe any content on our website infringes upon your copyright, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, please notify us immediately.

When submitting a DMCA or copyright infringement notice, please provide the following information:

• Your full name and contact information (email, phone number).
• A description of the copyrighted work you claim has been infringed.
• The URL(s) on Casino Epic where the infringing material is located.
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Email for DMCA and Copyright Takedowns: [email protected]

Casino Epic advocates for responsible gambling. While we do not provide direct counselling or support services, we promote safe gambling practices and direct our users to appropriate resources. If you or someone you know is struggling with problem gambling, please seek help immediately.

You can find valuable information and support from organizations dedicated to responsible gambling. Many countries have national helplines and websites offering free, confidential assistance. Some widely recognized resources include:

• Gamblers Anonymous
• National Council on Problem Gambling (NCPG)
• GamCare (UK-based)
• BeGambleAware.org (UK-based)

These organizations are independent and offer professional support. We encourage you to reach out to them if you need assistance.

We aim to respond to all legitimate inquiries directed to Casino Epic within 2-3 business days. Complex issues or those requiring internal investigation may take longer. We appreciate your patience and will get back to you as quickly as possible.

Inquiries sent to the incorrect department (e.g., player account issues sent to our legal team) may experience significant delays or may not receive a response, as we cannot assist with those specific matters.