Privacy Policy

Welcome to Casino Epic. Your privacy is important to us. This Privacy Policy outlines how Casino Epic collects, uses, processes, and protects your personal information when you use our website, services, and games. We safeguard your data and ensure transparency in our practices. By accessing or using Casino Epic, you agree to the terms of this Privacy Policy. Please read it carefully to understand our approach to your personal data.

Casino Epic operates in strict compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA), and other relevant privacy legislation in jurisdictions where we operate. Our goal is to provide a secure and enjoyable gaming experience while maintaining high standards of data privacy.

Casino Epic collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when registering an account, such as your full name, date of birth, email address, postal address, telephone number, and payment details (e.g., credit card information, bank account details). We also collect identification documents (e.g., passport, driving license) for verification as required by our licensing authority and anti-money laundering (AML) regulations.
• Transaction Data: Details of deposits, withdrawals, bets placed, winnings, and other account activities.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and geographic location.
• Usage Data: Information about how you use our website and services, such as pages visited, time spent on pages, links clicked, and game play history.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls.
• Publicly Available Information: In some cases, we may collect information from public sources to verify your identity or for fraud prevention.

Casino Epic uses the collected information for various purposes, primarily to provide our services and operate our business:

• Account Management: To create and manage your account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Provision: To provide you with access to our games, features, and customer support.
• Legal and Regulatory Compliance: To comply with our legal obligations, including anti-money laundering (AML) and know your customer (KYC) regulations, responsible gambling policies, and reporting requirements to our licensing authority.
• Fraud Prevention and Security: To detect and prevent fraudulent activities, unauthorized access, and secure our platform.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Marketing and Promotions: With your consent, to send you promotional offers, bonuses, and updates about Casino Epic services that may interest you. You can opt out of marketing communications at any time.
• Service Improvement: To analyze user behavior, gather feedback, and improve our website, games, and overall user experience.
• Personalization: To tailor our services and content to your preferences.

Casino Epic processes your personal data based on several legal grounds, as required by applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Casino Epic is subject, such as AML, KYC, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Casino Epic or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, business analysis, and service improvement.
• Consent: Where we rely on your consent for specific processing activities, such as sending marketing communications, you have the right to withdraw your consent at any time.

Casino Epic may share your personal information with carefully selected third parties under specific circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually obligated to protect your data and only use it for the purposes specified by Casino Epic.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Fraud Prevention and Responsible Gambling Organizations: Your data may be shared with organizations involved in fraud prevention and responsible gambling initiatives to ensure the integrity of our services and protect vulnerable players.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Affiliates: We may share data with our affiliated companies for business and operational purposes, always under strict confidentiality agreements.

Casino Epic will never sell your personal data to third parties for their independent marketing purposes.

Casino Epic implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate need to access it for their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and keeping them confidential.

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Casino Epic:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team as detailed in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Casino Epic uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Performance Cookies: Collect anonymous information about how visitors use our website, helping us to improve its performance and design.
• Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Disabling cookies may affect the functionality and your experience of Casino Epic.

Casino Epic retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by various factors, including:

• Legal and Regulatory Obligations: We are legally required to retain certain data for specific periods, particularly related to financial transactions, AML, and KYC compliance, as mandated by our licensing authority.
• Contractual Requirements: Data necessary to maintain your account and provide our services for the duration of our contractual relationship.
• Dispute Resolution: Data may be retained for longer periods if there is an ongoing dispute or potential legal claim.
• Legitimate Business Interests: For purposes such as fraud prevention, security, and analysis, provided your rights are not overridden.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Casino Epic is an online service, your personal data may be processed and stored in countries outside of your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights and ensure your data remains secure, in accordance with applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission.
• Obtaining your explicit consent for the transfer.

Casino Epic is strictly for individuals who are at least 18 years old, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children or individuals under the legal gambling age. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records. If you believe we might have any information from or about a child, please contact us immediately.

Casino Epic reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Casino Epic services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.

We resolve any privacy-related issues promptly and efficiently. For formal data protection requests, please clearly state your request in your communication.